FAQs

Frequently Asked Questions About Regency Home Care in Atlanta

Looking into in-home care options for yourself or a loved one? We know you’ve got plenty of questions, and we’ve got answers. Read on for answers to some frequently asked questions about Regency Home Care of Atlanta.

Why should I choose Regency Home Care?

Regency Home Care offers care that focuses on our clients’ physical, emotional and social needs. Our employees undergo a very thorough screening process and are uniquely Caregiver Quality Assurance Certified (CQA) to ensure that our clients only receive the highest quality of care. Our guarantee is to find the right match for every client. If you are not happy with your caregiver for whatever reason, we will find someone you are satisfied with. We offer care from as little as 1 hour to 24 hours, every day of the week, and all care is closely monitored by one of our registered nurses. Find out more about what makes Regency Home Care Georgia’s best choice for senior care services.

Is Regency Home Care a licensed agency?

Regency Home Care operates under the requirements of the law and is appropriately licensed based on local and state regulations.

How are your caregivers screened?

We only hire Atlanta caregivers who are Caregiver Quality Assurance Certified by successfully passing several pre-employment tests to determine dependability, integrity, and tendencies toward abuse. All Regency employees must pass a comprehensive criminal background check and DMV record check. Professional and personal references are confirmed. In addition, we are a drug-free work environment. All of our employees have verified current car insurance, are covered by workman’s compensation and are fully insured. Social Security and I-9 verification are completed and Regency withholds all payroll and government taxes as they are not subcontractors, but employees.

How do we get started?

It is as easy as calling 678.999.2446 or filling out our Contact Us form to notify us of your need. We will set up an in-home assessment or consultation with you and your family at your convenience to determine specific needs and to develop a comprehensive plan of care. The free initial assessment will be completed by one of our experienced registered nurses.

Are there a minimum number of required days and/or hours of service?

Not with Regency! We offer a 1-hour per visit minimum which sets us apart. Additional hours and days can be added if the need arises up to full time, 24 hours a day, 7 days a week, 365 days a year.

Am I required to sign a long-term contract?

No. Unlike some companies, Regency does not lock you into a long-term contract, and you are only charged for the actual hours that one of our Atlanta caregivers is in your home. You will need to sign a Service Agreement showing our commitment to provide the services you need and the days and times you choose. As needs may change, our nurse will always be available to reassess our clients and provide advice for changes in care. You can change or stop service at any time with no penalties.

Do I need to pay money upfront?

No. You will only pay for the services we provide once they have been provided and you are completely satisfied.

Are Regency caregivers insured?

Yes. All of our caregivers are Regency employees and are insured and bonded, which provides your family complete protection against any liability. If a caregiver is ever injured while in your home, he or she is covered by worker’s compensation insurance which takes the responsibility off of you.

Will I have the same caregiver all the time?

The majority of our clients enjoy the comfort of a familiar, primary caregiver. In situations where extended care is required, we assemble the best possible team to meet your needs. We introduce back-up caregivers early on in the client’s care plan to ensure familiarity and comfort while providing the highest level of care.

What if I want another caregiver?

No problem. Most of our clients are very happy with their initial caregiver, as we specifically match based on many factors, including personality. You will also be given an initial personal introduction to your caregiver so that you will have a chance to become acquainted. But if for any reason a request to change caregivers is made, we will keep making changes until you are completely satisfied. We aren’t happy until you are.

Can I directly hire the caregivers that Regency has provided?

No. Our caregivers are Regency employees and we are not an employment agency. In order for us to provide only the highest quality caregivers, we invest a lot of hard work into the recruiting and training process. By signing our Service Agreement, you will agree not to hire our caregivers directly.

What are the payment options for non-medical home care?

The cost for non-medical, in-home care varies depending on the type and amount of care you need. Generally speaking, we have a basic hourly rate and a 24-hour rate. Please contact one of our care coordinators for a free in-home consultation to develop a care plan that fits your specific needs and for a competitive rate quote.

  • Self-Pay: The client will pay for services with a check or credit card.
  • Long-Term Care Insurance: Many long-term care policies do cover custodial care; however, each policy is different and dictates certain criteria that must be met in order to qualify. Regency Home Care is glad to assist you in verifying your coverage and meeting any necessary requirements. We will direct bill your insurance company at your request.
  • Worker’s Compensation: Injuries that occur on the job and that require care and recovery at home may be covered under worker’s compensation.
  • Veteran’s Administration Benefits: The VA does provide benefits for veterans and their spouses, and we are here to assist you in verifying eligibility and provide you with the guidance needed to assure you receive the benefits you or your parents are entitled to.
Does Medicare cover in-home care?

Medicare considers non-medical, in-home care to be “custodial care” and therefore does not cover the cost. Medicare services must be ordered by a physician and provided by a licensed, certified home healthcare agency.

What is Home Health Care versus Home Care?
  • Home Health Care is primarily a skilled assistance where physical therapy, occupational therapy, or nursing services are needed for short periods of time, generally no longer than an hour. A short bath visit by an aide may also be included but they will only assist with the bath and not any of the other daily activities. Home health is covered by Medicare and some private insurance. Home health is also only authorized for a limited amount of time and requires a doctor’s authorization.
  • Home Care is non-skilled non-medical assistance with the activities of daily living (ADLs, as they are commonly referred to) in the comfort of the client’s home. Home care can and often does work in conjunction with home health in providing care for longer intervals, as in the case of providing assistance with a stroke victim. Home care is primarily private pay unless long-term care (LTC) insurance, VA benefits or possibly worker’s comp benefits are available to the client.  Regency Home Care of North Atlanta is a home care provider.
Does Regency work with hospice organizations?

In the early phases of hospice when the client remains in the home, Regency often works closely with hospice. Hospice nurses have overall responsibility for the medical support of the client but may in early phases only monitor the client during short visits to the home, providing any medication and reviewing the status of the client. Home care is often required to support the client and family on an ongoing basis, particularly when the client is completely bedridden and incontinent. During the latter phases, the ongoing care for the client may transition back to hospice.